The way we manage associations is directly intended to benefit homeowners. From the beginning of our transition with your association, we perform a complete audit of all homeowner accounts to ensure that any existing balances are assessed properly. We also use a system allowing owners to access association information and their individual account. So long as homeowners join their association’s online account, homeowners have full access to their financial records, account statements, correspondence, and the ability to see any outstanding balances or payment options.
If you can no longer access your account, it is likely that your account has become past due. Our company does this to appropriately manage payments as they are to be applied as the Florida statutes are written. Keeping owners informed of their account standing and balances due directly aligns with protecting the association and you as the homeowner.
Once we sign with an association, we do our due diligence to ensure that all homeowner information is accurate based on the official county records. However, if your mailing address has changed and it conflicts with the records of the property appraiser’s office or the official records of the county, we are unable to determine the correct mailing addresses. If you believe this is an issue, you must update your information with the Brevard County Property Appraiser’s Office. Whether this is the issue or you believe a clerical issue has occurred, please contact our office immediately to determine the correct contact information associated with your account.
Regardless of the correspondence received, we do not recommend ignoring correspondence from our office. If you received correspondence from our office to the owner of your unit, you must contact our office to inform us that the owner does not reside within the property. If correspondence is addressed to you – by name or as an “unknown party” – we advise you to review the correspondence in full. If you have any questions pertaining to the correspondence received, please reach out to our office so that we may help you in any way that is within the scope of our authority.